Effective Date: June 2, 2026 · UrbanFix LLC, Spartanburg, SC
UrbanFix LLC ("UrbanFix," "we," "our," or "us") is a home services marketplace based in Spartanburg, South Carolina. We operate the website urbanfixsc.com and related services that connect homeowners with local, vetted contractors.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, whether as a homeowner seeking services or as a contractor offering them.
By using UrbanFix, you agree to the collection and use of information in accordance with this policy.
When you create an account or submit a service request, we collect:
Contractors additionally provide:
When you visit our site or use our platform, we automatically collect:
We use the information we collect to:
We do not sell your personal information to third parties. We do not use your data to serve third-party advertising.
When a contractor is matched to your service request, we share your name, phone number, and service details with that contractor so they can contact you and fulfill the job. Similarly, contractors' names, trade specialties, and ratings are visible to homeowners. We limit the information shared to what is necessary to complete the service.
We share data with trusted third-party service providers who help us operate the platform, including:
These providers are contractually bound to use your data only to provide services to us and are prohibited from using it for their own marketing purposes.
We may disclose your information if required to do so by law, court order, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of UrbanFix, our users, or the public.
If UrbanFix LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
All payments on UrbanFix are processed by Stripe, Inc., a third-party payment processor. When you enter payment information, it is transmitted directly to Stripe using industry-standard encryption. UrbanFix does not store credit card numbers, bank account numbers, or other sensitive payment credentials on our servers.
Stripe's handling of your payment data is governed by their own privacy policy, available at stripe.com/privacy.
Payment for jobs is held by Stripe in escrow until the homeowner confirms the job is complete. At that point, funds are released to the contractor, less UrbanFix's service fee.
We use cookies and similar tracking technologies to operate and improve our platform.
These are necessary for the platform to function — for example, keeping you logged in during a session. You cannot opt out of essential cookies without losing functionality.
We use Google Analytics 4 to understand aggregate traffic patterns (pages visited, geographic regions, device types). This data is anonymized and not linked to your account. You can opt out using the Google Analytics opt-out browser add-on.
We also use Microsoft Clarity to record session replays and heatmaps to understand how users interact with our pages. Clarity does not collect payment information or passwords. You can learn more at clarity.microsoft.com/privacy.
We implement industry-standard technical and organizational measures to protect your personal information, including:
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide our services. If you request account deletion, we will delete your personal information within 30 days, except where we are required to retain it for legal, tax, or regulatory purposes (such as records of completed transactions).
Analytics data is retained in aggregate, anonymized form and is not linked to your account after deletion.
UrbanFix is not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@urbanfixsc.com and we will delete that information promptly.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at support@urbanfixsc.com. We will respond within 30 days.
We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" at the top of this page and, for material changes, notify registered users by email.
Your continued use of UrbanFix after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
If you have questions or concerns about this Privacy Policy, please reach out: